- Sonitrol is above all a service organization. Our confidence in our systems and the people behind them is backed by a true Commitment to Service. We've put it in writing. We give our clients a:
- SATISFACTION GUARANTEE
If for any reason, you are dissatisfied with your Sonitrol service during the first 6 months after installation, Sonitrol will refund any money you have paid for the service and remove our equipment from your premises. This guarantee applies only to Sonitrol audio activated intrusion systems. - SERVICE GUARANTEE
If your system requires emergency service, Sonitrol guarantees the arrival of a service technician, on-site, within four (4) hours from the time of your request. - FALSE ALARM PROTECTION GUARANTEE
If you receive a fine for a false alarm that was dispatched in error by Sonitrol and caused solely by Sonitrol's audio detection system and not by your personnel, the telephone company or an Act of God, Sonitrol will pay the fine.
Sonitrol Pacific West Security
Sonitrol - Pacific West Security, Inc. is a locally owned independent franchise affiliated with the Sonitrol Corporation, an international provider of state-of-art, fully integrated security. Our locally owned franchise has been providing security technology solutions to the Silicon Valley since 1976. Sonitrol's unique intrusion system allows our highly trained central station operators to hear and report the sounds being made inside your business during an intrusion. This sophisticated technology along with the expertise of our highly trained personnel and our excellent reputation for reliability with police departments, gives Sonitrol the highest documented apprehension rate in the security industry.
Security with a Sound Advantage: Alarm Verification
Sonitrol provides businesses with a single source of integrated, state-of-the-art security solutions for intrusion, video, access and fire, all backed with professional monitoring by experienced, trained personnel.
Our technology sets us apart. The ability to verify an alarm event in real time gives Sonitrol unrivaled credibility with local law enforcement. That is a key advantage as a growing number of municipalities pass Verified Response regulations requiring verification that an intrusion is actually taking place before police will dispatch personnel to the site.
Sonitrol has the best apprehension rate in the industry - and the fewest dispatches for false alarms. In fact, in January 2006, Lehman Brothers named Sonitrol "the leading alarm verification company." And our integrated components allow us to customize a solution that can expand easily as your needs grow.